WE ARE ONE OF PUERTO RICO’S LEADING LUXURY VACATION RENTAL AGENCIES
Here is the full suite of services included in our fees:
CUSTOM ACCOUNT CREATION
LISTING MANAGEMENT
REVENUE DEVELOPMENT
MARKETING AND PROMOTIONS
LICENSING AND PERMIT APPLICATIONS
CALENDAR MANAGEMENT
CLAIMS & DAMAGE RECOVERY
PAYMENT PLATFORM SETUP
24/7 GUEST RELATIONS
PRICING MANAGEMENT
POST DEPARTURE INSPECTIONS
REGULAR INSURANCE WALK THROUGHS
SAFETY CONSULTATIONS
RESERVATION MANAGEMENT
GUEST SCREENING
RESTOCKING CONSUMABLES
TRADE SERVICE COORDINATION
PHOTOGRAPHY AND STAGING
MAINTENANCE SCHEDULE
… AND ANY OBSTACLES THAT COME UP
Our Fees
FOR EACH PROPERTY WITH A MINIMUM EXPECTED GROSS ANNUAL REVENUE OF:
$100,000+ – WE COLLECT A 25% FEE
$40,000 – WE COLLECT A 30% FEE
Investor FAQ’s
+ WHAT IS YOUR FEE?
We offer a commission based pricing model that is based on the amount that your rental has made each month. The rates vary depending on the size and quality of the property along with the length of the rental season you commit to. Owners can expect to keep 70% to 75% of the gross nightly revenue earned!
+ WHAT OTHER EXPENSES CAN I EXPECT?
If your property is already furnished and has two beds and baths for example then we would need multiple sets of linens for each along with good condition, top quality Mattresses. Owners can expect an initial onboarding or start up fee to cover initial digital set up on our tech platform for the property and professional photography. Recurring expenses that are the owner’s responsibilities are: consumables guests use like paper products, toiletries, and cooking essentials and all repair and maintenance expenses to keep to property in excellent condition.
+ MY PROPERTY NEEDS FURNITURE, HOW MUCH WILL THAT COST?
We have managed to furnish a 3 bedroom home for approximately $18,000. The most important investment is in the bath and bed linens and mattress quality. We can help coordinate the interior design and furnishing of the property and have it set up to launch in as little as a few days because we know where to look, what to buy and what works for a vacation rental property.
+ HOW DOES THE CLEANING WORK?
We use multiple cleaning contractors. We train each contractor and their employees in person to our brand standards. We also employ an inspector to go in afterwards and ensure the property is clean, safe, and guest ready. The cleaning fees are paid in full by the guest on most platforms and we invoice you monthly as we pay the contractors, as you will see on your monthly owner statement that you receive. The cleaning expenses are almost always covered by the guest and you shouldn’t expect any additional expenses beyond the initial clean, occasional deep cleans and any post-construction cleans due to maintenance or repairs.
+ WHAT MAKES YOU STAND OUT FROM THE COMPETITION?
Our services are suited perfectly for the remote investor as we care for our clients‘ properties like they are our own and we keep great relationships with our clients. Many of our investors want to be very hands off and they just enjoy watching the payments come in without the hassle of the day to day operations. We offer a full suite of services 24/7 for short-term rentals in San Juan and beyond. We handle every aspect of guest relations, marketing of the property, cleaning and we coordinate regular maintenance schedules and take care of any emergencies that arise.
+ HOW OFTEN DO I RECEIVE PAYMENT?
We set up the payments to come directly to you. They typically arrive in your bank account 3+ days after a guest arrives. So you are constantly receiving payments throughout the month. We invoice you monthly for our commissions, cleaning fees, and any variable expenses for the property.
+ HOW DO YOU SCREEN THE GUESTS?
We get to know our guests with several points of communication before they book, and we keep consistent communication with them during their stay. Our guests know we are hands on with a very quick response rate. With years of experience, we first engage with the guest to discover their intentions for visiting. There are usually telltale signs from their communication that help us decide whether or not to proceed with the inquiry or if not to let them know they would be suited to stay elsewhere. Guests that come in via platforms like Airbnb must provide Government issued identification. For all of our guests, we engage in comprehensive guest screening through the use of our technology partners platform that utilizes web searches, social media exploration, and checks public government and their own private databases. If an unworthy guest did happen to obtain accommodation we act quickly to evict them while still maintaining their full payment. If we wouldn’t rent our own properties to a particular group, we certainly wouldn’t be renting yours to them either.
+ WHAT ABOUT ANY DAMAGES TO MY PROPERTY?
Damages are rare but they do happen. We find mostly stained towels, sheets, and broken glasses are the biggest casualties in short term rentals. Common wear and tear to the property tend to be the walls from suitcases. Often a magic eraser will help with those and other times a little wall patch and paint is used in between tenants to help keep the property look its best. The process of the recovery of funds needed to replace the damaged items is part of our service offerings and is all inclusive in our fees. We also utilize the Airbnb Host Guarantee which provides protection for up to $1,000,000 USD to a host for damages to covered property above the security deposit or if no security deposit is in place.
+ WHY IS SHORT-TERM BETTER THAN LONG-TERM RENTALS?
Without a doubt, short-term rentals are better maintained. First, there is a substantial difference in how long-term tenants treat the properties. Most guests aren’t living in the properties but rather enjoying the area and just using the home for rest and relaxation leaving behind very little wear and tear. Secondly, our team is in your property often cleaning, maintaining, and protecting your investment. Long term rentals come with more risk and you stand to earn more annually on a furnished rental sold by the night as opposed to a yearly tenant. If you would prefer to receive a steady, predictable income each month, similar to what you receive from a long-term tenant then ask us about our lease model agreement.
+ WHAT IF I HAVE ANOTHER QUESTION?
If we didn’t answer your question, please don’t hesitate to ask. Please use our Contact Us page to submit your question. Someone will get back to you as soon as possible.
Renting your property on the short-term market with us is easy! Simply Contact Us and we’ll take care of absolutely everything. We look forward to adding your property to our performing portfolio!
